Introduction

Emergency Plumbing Group 247 (“EPG247 LIMITED”) is committed to protecting your personal data and respecting your right to privacy. This Privacy Policy explains how we collect, use, and protect your personal data.

What Personal Data Do We Collect?

• Contact Information: We collect your name, email address, phone number, and other contact details when you contact us or provide them to us for services.
• Service Information:
• We collect information about the services you request or purchase from us, including the type of service, date, and time of service.
• Payment Information: We collect payment information, such as your credit card details or bank account information, when you make a payment to us. We never store your personal financial information after processing your payments.
• Website Usage: We collect information about your use of our website, including the pages you visit, the links you click, and the searches you conduct. This allows us to ensure a high quality user experience.

How Do We Use Your Personal Data?

• To Provide Services: We use your personal data to provide services to you, including scheduling appointments, sending reminders, and sending invoices.
• To Improve Our Services: We use your personal data to improve our services, including analysing usage patterns and preferences.
• To Send Marketing Communications: We use your personal data to send marketing communications, including newsletters and promotional emails. At the time of booking, you opt-in to our terms and conditions. Should you not wish to receive any promotional material, please advise us via one of the following methods – your engineer, your booking form, or during a call.
• To Comply with the Law: We use your personal data to comply with the law, including providing information to regulatory bodies for insurance purposes should the need arise, or as registrations for warranties

How Do We Share Your Personal Data?

• Our Partners: We will never share, sell or otherwise distribute your personal data with partners, suppliers and contractors, unless it is required in order to deliver materials to your addresses
• With Your Consent: We will only share your personal data with third parties with your consent.

How Do We Protect Your Personal Data?

• Data Security:
• We use robust data security measures, including encryption and secure servers, to protect your personal data.
• Data Storage: We store your personal data in secure and protected databases.
• Access Control:
• We limit access to your personal data to authorised personnel only.

Your Rights

• Right to Access:
• Right to Access: You have the right to access your personal data.
• Right to Rectification:
•  You have the right to correct any inaccuracies in your personal data.
• Right to Erasure: You have the right to request the erasure of your personal data.
• Right to Object:
•  You have the right to object to the processing of your personal data.

How Do We Handle Data Breaches?

• Incident Response: We have an incident response plan in place to respond to data breaches.
• Notification: We will notify you and the relevant regulatory bodies in the event of a data breach.
• Remediation: We will take steps to remediate the breach and prevent future incidents.

Changes to This Policy

• Changes to Our Policy: We may change this policy from time to time.

Contact Us

• Contact Information: You can contact us at help@emergencyplumbinggroup247.co.uk or by phone at 0800 294 4365.